We use DPD courier to deliver all orders within the Island of Ireland and the U.K. All orders sent via  couriers require email address and contact number for the delivery address. We also offer the option of An post registered service within Ireland. Please contact us for a quote.

We ship all orders promptly and you will be notified via email when your order is sent. Please be patient if your order has not arrived as quick as you would like it to, and be sure to check your tracking code and indeed with the courier company if  their tracking information is incomplete. We cannot be held responsible for delayed delivery by an post or courier, please do not expect us to.

For European  orders we use GLS and DPD. We will forward the tracking code to you once your order has been shipped. Unfortunately, once sent we have no control over delivery.

Returns Policy

Please double-check the spelling of each name before submitting your order.

We cannot rectify mistakes once they have been personalised .If we make a mistake, we will replace the item at no charge once the incorrect item has been returned to us. (We will credit your card with the appropriate postage.) We recommend that you obtain a receipt of posting (free from the post office).

If an item arrives to you in a less than perfect condition, contact us and we will en-devour to rectify the situation immediately.

You have the right to return the said item to us with in 7 days for a full refund (less postage costs).
Please contact us by email: eva@crafteria.ie